Access and legacy Noventis account alignment is happening Sept 1, 2022. Legacy Sunova account alignment is happening October 2022 (please note that legacy Sunova account names will not change but the features and benefits will).
 
Please note that all existing accounts will move forward, safely and securely.  Members have the option to move into the accounts or service plans that best suit their needs.

You can expect to see:
– Free e-Transfers on most account packages
– Reduced monthly fees on some account package options
– Account offering aligned to life stages and individual needs, including specialty packages for underserved communities

Accounts will remain status quo until each banking system integration project takes place (see the updated merger Timeline for details). All members on July 1^st will continue to operate under their legacy credit union banking system until the banking systems are scheduled for integration.
 
One of the first things that will be assessed in both banking system integrations is the potential for duplicated account numbers. Assuming there are no instances of duplicated account numbers, there will be no need for account numbers to change. This review is only for Noventis account numbers and the assessment is currently scheduled for Fall 2022. We will communicate early and often along the way to keep you informed. Rest assured that all existing accounts from any of the merging credit unions will move forward, safely and securely. 

Accounts will remain status quo until each banking system integration project takes place (see the updated merger Timeline for details). All members on July 1^st will continue to operate under their legacy credit union banking system until the banking systems are scheduled for integration.
 
All of your accounts, regardless of the incumbent credit union, will transition to the Access banking system as part of our technical integration process. As we work through that integration process, we will provide our members with updates informing them of any changes to their account, what their options are in the new credit union, and how accounts will be accessed.

All Access, Noventis, and Sunova members will be able to use their existing cheques as they normally would. Existing accounts will remain as-is and current integration activities will not impact their use. The name change for Noventis and Sunova members will have no impact on items such as direct deposits, automated bill payments, or outstanding cheques.

Kevin Beresford, Board Chair
Curt Letkeman, Vice Chair
Paul Cuthbert, Vice Chair
Randy Schartner, Vice Chair
Catherine Burns
Jamison Masse
Jim Neufeld
Justin Evenden
Ken Braun
Lesli Malegus
Marlene Michno
Sherry Woods

Larry Davey, President & CEO
Leanna Beasant, Chief Financial & People Officer
Brent Berzuk, Chief Risk Officer
Curtis Fines, Chief Administration & Subsidiary Officer
Rich Harries, Chief Operating Officer
Bernice McClintock, Chief Transition Officer
Kevin McKnight, Chief Audit Officer
Adam Monteith, Chief Marketing Officer
Myrna Wiebe, Chief Strategy & Information Officer

Although our branch banking systems are not yet aligned, we are pleased to share that we have developed a temporary workaround that will allow a member from any of the legacy credit unions to conduct most of their banking safely and securely at any of our 52-branch network*.
 
All existing branch locations, staff, and hours remain the same for all legacy credit unions unless otherwise noted in future communications.
 
*Some limitations apply. 

Our teams are currently working on integrating our phone systems and processes to best serve our combined membership. Until this integration takes place, please continue to contact your respective legacy credit union the way you did previously. For reference:
Access Credit Union Member Solutions Centre:                 1.800.264.2926
Noventis Credit Union Contact Centre:                               1.844.826.6500
Sunova Credit Union Help HQ:                                           1.833.378.6682

Like any business, we will regularly review our operations and evaluate our combined branches to ensure that we continue to be accessible and are meeting the needs of our members.
 
Until otherwise specified, no branches will close, and, all branch and service centre hours will mimic their current schedules. The new entity will also maintain the four current corporate offices of the legacy credit unions: Winnipeg, RM of Stanley (between Winkler and Morden on PTH 14), Selkirk, and Gimli. 
 
If any changes occur to our branch network, service centres, or head office locations, communication will be distributed to our members. 

Integrating databases into a singular banking platform is a major system change and impacts nearly every aspect of the credit union’s operations. Noventis and Access are on the same banking platform and that database integration is scheduled to take place on November 18, 2022. The Sunova integration is tentatively scheduled for Fall 2023. Until these integrations, it will be business as usual for all members. 

Members can continue to bank using their respective legacy credit union websites and mobile banking apps. Access to all online banking portals can be accessed via the accesscu.ca website effective July 1, 2022.
 
Following the banking system integrations, legacy Noventis and Sunova members can expect a new digital experience with new website and mobile app in November 2022 and Fall 2023 respectively. 

Members can continue to use telephone banking as they do today.

At this time, there are no changes to member statement cycles.

To better serve our members across Manitoba, on July 4 all existing credit union contact centres hours of operations will be aligned to offer the same exceptional service at the same time.

Effective July 4, the Noventis CU Contact Centre, Sunova CU Help HQ, and Access CU Member Solutions Centre will offer full service from:
Monday to Friday, 8:30AM to 6:00PM
Saturday: 8:30AM to 4:00PM
Sunday: Closed

These hours of operation align with standard service hours in our industry and simplify the service experience across all three credit union memberships.

The decision to discontinue Sunday service for Sunova and Hubert members was based on low call volumes on Sunday, noting that staff would be better deployed during peak hours from Monday to Saturday. Additionally, it is important to Access Credit Union that all staff have the opportunity to enjoy time with their families on weekends.

Any decisions about the blending of those two online divisions, or the other subsidiaries operated by all three credit unions, will be made after the official merge date on July 1, 2022.

Any decisions about the blending of these sub-divisions, or the other subsidiaries operated by all three credit unions, will be made after the official merge date on July 1, 2022.